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Refund Policy

Last updated October 7, 2026 · Operated by Aymen Lasfar · support@rundploy.com

  • New customers: full refund within 30 days of your first payment for a plan, no questions asked.
  • Renewals: refund within 7 days of the renewal charge if you haven't used the plan since it renewed.
  • Email support@rundploy.com with your account email and order or invoice number. Approved refunds go back to the original payment method.
  • Crypto payments are refunded in crypto, to a wallet address you give us, for the US dollar amount you paid.

This summary is for convenience. The full text below is what applies.

1. 30-day money-back guarantee

If Rundploy isn't right for you, ask for a refund within 30 days of your first payment for a paid plan (monthly or yearly) and we'll refund it in full. This applies once per customer. After a trial offer, the 30 days start from the first full plan payment that follows the trial.

2. Renewals

If your plan renewed and you didn't mean it to, ask within 7 days of the renewal charge. We'll refund the renewal in full if the plan hasn't been used since it renewed, meaning you haven't deployed, added websites or domains, or changed your apps during that time. We then cancel the subscription so it doesn't renew again.

Outside these cases, renewal payments aren't refunded, and we don't give partial refunds for unused time in a period. You can cancel at any time to stop the next renewal; your plan stays active until the end of the period you've paid for.

3. Trial offer

The one-time trial fee covers the trial period and is not refundable once the trial has started, except where the law requires it or if you were charged by mistake. To avoid being charged for the plan, cancel before the trial ends. If you forget, the first plan payment after the trial is covered by the 30-day guarantee in section 1.

4. Upgrades and downgrades

When you upgrade, the payment provider may charge a prorated amount for the rest of the current period. When you downgrade, the change takes effect at your next renewal, so there's nothing to refund. If you were charged the wrong amount, contact us and we'll correct it.

5. Service problems and billing mistakes

If you were charged twice, charged after cancelling, or charged the wrong amount, we refund the extra charge in full, whenever you notice it. If a serious problem on our side kept your websites unavailable for a long time and we couldn't fix it, contact us: we'll offer a prorated refund or account credit for the affected time.

6. When refunds don't apply

  • Accounts suspended or closed for breaking our Terms of Service, such as fraud, abuse, spam, malware or illegal content.
  • Repeated requests from the same person, for example several accounts each using the 30-day guarantee.
  • Time remaining in a billing period after you cancel, outside the cases above.
  • Fees charged by a third party, such as your bank's currency conversion fees or blockchain network fees.

7. How to ask for a refund

Email support@rundploy.com from the email address on your Rundploy account, or use Support in your dashboard. Include:

  • your account email;
  • the order, invoice or transaction number from your receipt;
  • the reason for the refund (optional, but it helps us improve).

We reply within 3 business days. Once a refund is approved, we process it right away through the payment provider you used. Card refunds usually appear within 5 to 10 business days, depending on your bank. Your subscription is cancelled when a refund of the current period is approved.

8. Payments made through Creem, Whop or NOWPayments

  • Creem. For purchases made through Creem, Creem is the merchant of record and processes the refund to your original payment method. Creem may also issue a refund itself within 60 days of purchase, at its discretion. You can cancel from Billing in your dashboard at any time, or from Creem's customer portal linked in your receipt email.
  • Whop. For purchases made through Whop, the refund is processed through Whop to your original payment method.
  • NOWPayments (crypto). Blockchain payments can't be reversed by the network, so crypto refunds are sent by us as a new transaction. We refund the US dollar amount of your payment, in the same coin (or a USD stablecoin such as USDT or USDC if you prefer), to a wallet address you send us from your account email. Network fees are deducted from the refund. We aren't responsible for funds sent to a wrong address or network that you gave us, or for changes in a coin's value after payment.
  • Underpaid, overpaid, late or wrong-network crypto payments: contact us with the transaction id. We'll either apply the payment to your account or refund what can be recovered, following NOWPayments' rules for that payment.

9. Chargebacks

Please contact us before opening a dispute with your bank: we can usually solve the issue faster. If a payment is disputed or charged back, we may suspend the account until the dispute is resolved.

10. Your legal rights

This policy doesn't limit any rights you have under consumer law. For example, consumers in the European Union and the United Kingdom normally have 14 days to withdraw from an online purchase; our 30-day guarantee for first payments covers that period and is in addition to it.

Contact

Rundploy is operated by Aymen Lasfar, an individual. Questions about this page, your account or a payment: support@rundploy.com. We reply within 3 business days, usually much sooner.